CHATTERBOX CUSTOMER SERVICE TRAINING
Stellar Customer Service Is The Key To Providing A Great Customer Experience
Customer Service Training Customized By You
Chatterbox is a unique Waste Concept’s program that improves your company’s brand by developing your call center specialist’s effectiveness on the phone. Providing your representatives with the right tools, guidance and evaluation, we strive to promote lasting habits. These habits lead to a remarkable improvement in your customer’s experience, sales volumes and account retention while improving the call center representative’s self-esteem and job satisfaction.
OUR 1 – 2 – 3 APPROACH
BASIC UNDERSTANDING
Our initial training sessions include industry education, call etiquette, and how to handle difficult customer behavior. Understanding the operational basics of your business is key to producing shorter calls, increase sales volume and satisfied customers. Repetitive training and evaluation will assure your call center personnel meet their monthly metrics and have up-to-date information on all new products and services.
IDENTIFY, CREATE AND MEASURE
Identify the baseline. Create a plan. Measure the Improvement.Through recorded customer interaction we approach situations one conversation at a time. Once we establish your company’s goal and know what drives the representative’s behavior we train accordingly. Feedback from recorded conversations is critical for a thorough understanding of how the call center can improve. We measure improvement through monthly reviews. Allowing individuals to take ownership of their behavior empowers them to make changes to meet their goals and we incentivize accordingly.
FREQUENCY & CONSISTENCY
We schedule one-on-one sessions with a consistent message for each representative using a positive approach. New training modules are implemented with each session along with the recorded call counseling. Frequency is determined by measuring the success of the program with you, the customer. Our goal is to create solid, easy to learn habits and reinforce a positive learning experience. This is what sets Waste Concepts apart from our competition.
Ask about our
Chatterbox Training!
AS AN OWNER OR MANAGER, WHAT DO I GET OUT OF THE PROGRAM?
A customizable program with the ability to make changes at any time
Measurable results
Reduced turnover by setting your reps up for success
Having a partner in your business that cares about your success!
With our programs you can quickly check up on your call center reps to make sure they are representing your company properly.
- Hear Recorded Conversations From Your Call Center
- Find Out How Accurate Customer Education Is
- Learn Who Closes The Sale & Who Handles Volatility
- Witness Change In Your Call Center Reps Every Day